Frequently asked questions

Below you can find a selection of frequently asked questions on our products and services. If, however, you have a technical question which is not answered below, please contact us - we will be happy to help.

How to buy VELFAC windows

Can I buy windows directly from VELFAC?

Where can I see VELFAC windows?

Product features and certifications

What sizes are available for VELFAC windows and doors?

Does VELFAC manufacture curved, round or shaped windows?

How can VELFAC windows help to reduce perceived noise levels?

How can VELFAC windows be made 'child-proof'?

What security features do VELFAC windows have?

What U-value can VELFAC windows and doors achieve?

Operation and usage

How do I care for and maintain my VELFAC windows?

What warranty is offered from VELFAC?

My window doesn’t operate properly, what should I do?

I have some condensation on my windows glass, what can I do?

Someone tried to break into my house and damaged my window, what should I do?

How do I report an issue with a door or window once it has been installed?

Can I order replacement parts myself?

Delivery and installation

Who do I have to contact to track/check the status of my delivery?

How will my order be packed/delivered?

What if I want to install the windows myself?

Is VELFAC FENSA certified?