Why does VELFAC sell its products through distributors?
VELFAC is a manufacturing company only, therefore we need a strong network of partners close to our customers, in order to help them all the way through the process.
What services can distributors offer?
Every project is unique and VELFAC recommend discussing all of your needs with our distributors to make sure that every aspect of the works is understood and agreed prior to commencement.
Why I’m not able to contact my local distributor directly?
Distributors are independent companies, selected and trained by VELFAC. As each company offers different packages and services, we are happy to suggest one that suits your project, based on type of works required, numbers of windows and doors needed and also your timeframe. If you would rather work with a different company from the one who contacted you, please let us know and we will provide contact details of another local distributor in your area.
Do VELFAC Distributor offer product warranty?
Yes. VELFAC windows and doors arrive with a comprehensive warranty of 12 years for windows and 5 years for doors. In the unlikely event that the distributor that you choose ceases to trade, your product warranty will be maintained directly with VELFAC for total peace of mind.
What should I do if I have any concern regarding my VELFAC windows and doors?
For any concern, question or doubt regarding your VELFAC products, your distributor is there to help you. Please get in touch with them as soon as possible.
Tell us about your project, and we will make sure you get a no obligation quote from your local distributor.