How to find order and position number
When you submit a customer service claim to VELFAC, it is important you have your window or door order and position number on hand. This will allow our customer service to immediately identify the window or door that requires attention, and suggest what spare parts are needed, for a quicker and smoother resolution of the problem.
VELFAC windows and doors
You can find the identification sticker by opening the window and looking at the bottom left-hand side of the timber frame. On fixed elements, the sticker is located on the upper frame.
Below are examples of the identification labels you may find on your VELFAC window or door.
Please note, if you have the Former ID tag and your position number contains letters, please add this to the description text box within the claim form instead.
You can find the order and position number in the spacer bar between the glass panes. The two numbers are separated by a slash and usually appear towards the beginning or end of the text string.
Alternatively, the order and position number may be shown on a silver identification label located in the frame, which can be seen when the window or door is open.
Please note: On units without glass, the order and position number can only be found on the identification label in the frame.
If you are unable to locate the order or position number, please provide as much information as possible about the product when completing the customer service form.