After your purchase

Maintenance, spare parts and assistance.

At VELFAC, we work hard to always deliver flawless windows and doors, so that you can enjoy them for many years to come. However sometimes problems can occur. If want to know how to look after your windows and doors, you need spare parts, or have issues or concerns regarding your products, we are here to help.

Frequently asked questions​

Find information about deliveries, installation, care and maintenance for your VELFAC windows and doors.


Need help? Contact customer service

At VELFAC, we want to giving you the best service, regardless of whether it is during or after the end of your window project. Our customer service team are ready to help.






Make sure your VELFAC windows perform to their best throughout their 40+ year of life

User guide

A guide introducing the benefits of VELFAC windows, questions and answers regarding your 12 year warranty, useful tips on the security of your property, and information about our environmental policies.



All guides and videos

Operating videos
Installation guides
Installation videos
Replacement guides
Replacement videos
Adjustment videos

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