How to find order and position number

When you submit a claim to VELFAC, it is extremely helpful if you can confirm the order and position number. This enables immediate tracing of the windows and doors and the spare parts required, which will help us process the claim quickly. ​

If possible, please include the order and position number of the window or door you are making the claim for. 

Where do you find the order and position number?
You can find the sticker by opening the window and looking at the bottom left side of the wood frame. On fixed elements the sticker is located on the upper frame.​

​Here are some examples of the sticker you will find on your window or door.

Please note, if you have the Former ID tag and your position number contains letters, please add this to the description text box within the claim form instead.  

CREATE CLAIM ORDER SPARE PARTS