How can we help?

Report a warranty claim​

If for any reason your VELFAC window or door fails to deliver the performance you expect, contact us here.


Order replacement parts

Order accessories and replacement parts for your existing VELFAC products.


Contact customer service

Do you have questions about your delivered orders? Our customer advisors are ready to help. Start your enquiry here.


Information and guidance

Find instructions

Download our user and installation guides, find out how to install or replace various VELFAC fittings and accessories, or read about how best to maintain your windows and doors.

User guide

Installation guides

Replacement guides

Condensation and indoor climate


VELFAC draws on more than 60 years of experience. It is your guarantee for quality

See product warranty

Frequently asked questions​

Find information about deliveries, installation, care and maintenance for your VELFAC windows and doors.


About customer service

At VELFAC, we attach great importance in providing you with the very best service. Our customer advisors are ready to help with any questions you may have.

Opening hours in customer service

  • Monday - Thursday: 8.30 - 17.00
  • Friday: 8.30 - 15.30
  • Weekends/hollidays: closed

Find contact information