Receipt of goods
When the goods have been unloaded, you must check the contents against the delivery note and ensure there are no transport damages. If the contents are not correct or any transport damage has occurred, you must make a note of this on the delivery note, and inform VELFAC as soon as possible by calling 01223 897100.
Hidden damages (not visible upon delivery, but only when unpacking the pallet) must be reported to VELFAC within 7 days from delivery took place. Do not remove the windows from the pallet before contacting VELFAC by calling 01223 897100 and always remember to take photos of the damages as well.
If you are using a VELFAC Approved Installer, they will provide this service as part of their standard package.
Please do not dispose of any damaged items without the prior consent of VELFAC. Failure to follow these procedures will harm your ability to receive replacement goods free of charge.