Report a warranty claim​

At VELFAC, we work hard to always deliver flawless windows and doors. Unfortunately, manufacturing errors or damage can occur during transport from the factory to the delivery address. If you experience faults in your VELFAC windows and doors, you can submit a claim.


Take pictures of the fault you want to report and have the order and position number ready when you start filling in the claim.

If you want to report transport damage, it must be photo-documented while the window/door is still on the pallet.
Thank you for your request

We have now registered your request in our system.

We will send you a receipt by e-mail containing further information regarding your claim.

If you have questions about your enquiry, you are welcome to contact our customer service team on phonenumber 01480 759 510.

Best regards,
VELFAC service team