VELFAC Customer service

How can we help?

Report a warranty claim​

If for any reason your VELFAC window or door fails to deliver the performance you expect, contact us here.

Order replacement parts

Order accessories and replacement parts for your existing VELFAC products.

Contact customer service

Do you have questions about your delivered orders? Start your enquiry here.

Attention: Risk of malfunction for VELFAC 200 Energy sliding door with standard threshold (70 mm). Read our statement


Frequently asked questions​

Find information about deliveries, installation, care and maintenance for your VELFAC windows and doors.


Frequently used guides

User guide

The user guide contains information on how to operate and care for VELFAC windows and doors. By following those instructions, users will be able to enjoy them for many years to come.


Installations guides

The VELFAC Installation guide contains information on the installation and adjustment of VELFAC windows and doors and should be used in conjunction with VELFAC project drawings or VELFAC structural interface details.


All guides and videos

Operating videos
Installation guides
Installation videos
Replacement guides
Replacement videos
Adjustment videos


VELFAC products are designed and manufactured to exceptional levels of quality, resulting in low maintenance operation and long life span. Our units arrive with a product warranty of 12 years in the case of windows and 5 years in the case of casement, sliding and external doors.


All you need to know to ensure a smooth delivery of VELFAC windows and doors



About customer service

At VELFAC, we attach great importance in providing you with the very best service. Our customer service advisors are ready to help with any questions you may have.


Opening hours in customer service


  • Monday - Thursday: 8.30 - 17.00
  • Friday: 8.30 - 15.30
  • Weekends/holidays: closed