Receipt of goods

The responsibility for delivered VELFAC products is transferred to the customer as soon as the elements are unloaded. Equipment and methods applied during unloading and handling of VELFAC elements must not inflict any damage, and the protective wrapping must not be removed until installation of the elements.

When the goods have been unloaded, you must check the contents against the delivery note and ensure there is no transport damage.  If the contents are not correct or any transport damage has occurred, you must make a note of this on the delivery note, and inform VELFAC as soon as possible by calling 01223 897100.

Hidden damage (not visible upon delivery, but only when unpacking the pallet) must be reported to VELFAC within 7 days from delivery took place. Do not remove the windows from the pallet before contacting VELFAC by calling 01223 897100 and always remember to take photos of the damage as well.

If you are using a VELFAC Approved Installer, they will provide this service as part of their standard package.

Please do not dispose of any damaged items without the prior consent of VELFAC LTD. Failure to follow these procedures will harm your ability to receive replacement goods free of charge.

A VELFAC Approved Joiner can dispose of any such items as a part of their package.